Frequently Asked Questions

Yes, we offer a FREE water testing service that includes pH, KH, Ammonia, and General Hardness. Paying customers have priority over FREE water tests, so please be patient and enjoy browsing the store.

We have new fish arriving every week.

Hoppers Crossing – 2 Shaft Court 3029

Ferntree Gully – Mountain Gate Shopping Centre, Ferntree Gully 3156

In most cases, yes. We have accounts with many wholesalers, and different branded items can be ordered on a pre-paid basis. Please ask in store.

Yes, we have a company van for bulky deliveries. Fees depend on your suburb and whether a second person is required. Please ask in store.

We accept cash, EFTPOS, standard credit cards (excluding Diners and American Express), and PayPal.

Please provide the original receipt. After confirming the item is faulty, we will replace it with the same or an equivalent product in store on the same day.